Returns & Refunds Policy
1. Intro
We want you to feel confident shopping with us. If you’re not 100% satisfied with your purchase, we’re here to help with easy returns, refunds, and exchanges.
2. What Products Can Be Returned
Eligible: New, unused, unwashed items in original condition/packaging with proof of purchase.
Not eligible: Personalized or customized products unless defective or damaged.
3. Return Timeframe
Returns are accepted within 60 days of delivery.
4. Item Condition Requirements
To qualify for a return, items must:
- Be unused and unwashed (brief try-on is OK)
- Be in the original packaging
- Include all tags, accessories, and inserts (if applicable)
5. How to Start a Return
Email support@fashioncornerstone.com with:
- Your Order #
- Reason for return
- (Optional) Photos if the item arrived damaged/incorrect
You can also reach us by phone at +1 (719) 402-3739 or via our contact form.
Once approved, we’ll send return instructions and the return address.
6. Return Shipping Costs
- U.S. returns: We provide a prepaid return shipping label (free returns).
- If you use your own label, please keep the receipt and tracking number.
- Original shipping fees (if any) are non-refundable unless the return is due to our error or a defective product.
7. Refunds & Exchanges
- Refunds: Issued to the original payment method within 3–7 business days after your return is delivered and inspected.
- Exchanges: For fastest service, start a return and place a new order for the desired item. We’ll refund the original item upon receipt/inspection.
- Damaged/Defective/Wrong item: Contact us within 60 days with photos and your Order #; we’ll replace or refund at no cost to you.
8. Contact Information
Questions about returns or exchanges?
Email: support@fashioncornerstone.com
Phone: +1 (719) 402-3739
Hours: Mon–Fri, 8:00 AM–6:00 PM (CT)
Response time: Typically within 1 business day
9. Others
Restocking Fees: We do not charge restocking fees.
Lost or Damaged Returns: Please use adequate packaging and a trackable service. If a return is lost or arrives damaged, we may be unable to process a refund.
Policy Updates: We may update this policy from time to time. Please review the latest version before initiating a return.
Last updated: September 11, 2025.
Store Information
Cornerstone Printworks — Owned & operated by KIMBERLYRB LLC
Headquarters 1012 Marquez Pl, Ste 106-B Santa Fe, NM 87505, USA
Fulfillment / Returns Center 65 W 1st St N Cheyenne Wells, CO 80810, USA